Frequently Asked Questions

Yes, we offer pick-up and drop-off services for your convenience (additional fees may apply). Based on Mileage.

We understand that life happens and things can shift around unexpectedly. You can cancel or reschedule an appointment with no penalty if it is more than 24 hours in advance of the scheduled time. After 2 cancellations, within 24 hours, client must Pre-Pay.

$10 OFF

YES!

Please call us at 516-804-5399

The cost of a groom depends on the size of your dog, the breed, the services requested, and the condition of the coat. We can provide an estimate during your consultation or appointment. Depending on size, coat, breed, condition and behavior.

We accept cash, credit cards, and debit cards.

Absolutely! Every 10th service Is 50% OFF. We also will give you $5 off for every 5-star review you leave us on Google and/Facebook/ Yelp or any social media review site we may be on. We will also give you $10 off for each referral that books with us and receives a service. Simply let us know when you request your next appointment if you’ve done any of the above, we will confirm on our end, and we will apply the discount to your scheduled service.

We offer a variety of grooming services to suit your dog’s needs, from basic baths and nail trims to full haircuts and specialty treatments. (You can link to a page outlining all your services here)

The frequency of grooming depends on your dog’s breed, coat type, and activity level. We can recommend a grooming schedule during your consultation or appointment. We do recommend 4-6 weeks for grooming and 2-4 weeks on baths.

Yes. We have experience working with dogs with all sorts of needs, from senior dogs to puppies to those with anxiety or skin conditions. We offer consultations to discuss your dog’s specific needs and create a customized grooming plan.

We take steps to minimize stress for all dogs. Our salon has a calm and quiet atmosphere, and our groomers are trained in fear-free handling techniques. For nervous dogs, we may recommend a pre-grooming consultation or sedation (administered by a veterinarian).

No. Due to space limitations and to minimize distractions for other dogs, insurance reasons, we generally do not allow clients to stay with their dogs during the grooming appointment.

It’s a good idea to introduce your puppy to the grooming process early on, even if it’s just a bath and nail trim. This will help them get used to being handled and make future grooming experiences more positive. We recommend 4 months & up.

Our hours of operation are: Tuesday – Saturday 9am-6pm or until finished. Sundays vary by availability. We may also offer extended hours by appointment.

We are located at: 357 Wantagh Ave, Levittown, NY 11756

While we encourage you to have your pup fully up to date with vaccinations, we only require Rabies to be eligible for service. The only exception to this rule is if your pup is under 4 months old, or you have a signed letter from your vet that clearly states that it is not medically advisable to give the rabies vaccine to your pet. By law, all dogs, cats and ferrets 4 months or older must be vaccinated against rabies. This is why all groomers need to ask for this paperwork, even if we only see 1 dog at a time.

All inquiries are done over the phone or in person. Call 516-804-5399

The safety of our staff and other pets is our top priority. We recommend a consultation to assess your dog’s temperament beforehand. For dogs with severe aggression, there is a special handling fee that depends on the level or difficulty.

Yes. We’d be happy to recommend some reputable veterinarians in the area. However, it’s always best to choose a veterinarian that suits your specific needs and preferences.

Yes, we will. Most will be found on our social media platforms.

No. We will groom everything from Wolves, Bears & Lions!

Yes

We use specialized shampoo to treat the condition.

Depends on the situation.